Digital strategist utilizing analytics to optimize content
How Main Event Entertainment in West Chester, Ohio does false advertising
Posted On January 1, 2017
Here is the official review I put on Main Event Entertainment (West Chester, OH) because I believe in transparency:
Came in from Dayton with 3 kids after seeing a great deal on here (FB) and their Twitter for 3 hour unlimited play starting at $12.95.
When we arrived we were told that deal was over, even though there was no expiration date on it, like the previous one (see previous FB cover images).
The staff was courteous and handed us a flyer (which I have) that shows “All-You-Can-Play Activity Pass” for $15.95 (Open to 5pm)…a couple bucks more than we hand planned but decided to go with it only to be told that deal had expired and the “right” price was $24.95.
There is no expiration deal and the ‘manager’ told us that that the “general manager” says there is a date “somewhere” in the building (just not on flyer). We were also told the social media is handled at the corporate level and ‘they have no control over it’.
I commented on this pages original cover photo that had offered the $12.95 deal only to have removed a few hours later.
In the end we left discouraged with 3 upset kids and having to explain to them about false and misleading advertising. Saying one thing (in this case two) and doing something completely different.
Main Event Entertainment (West Chester, OH) ended up deleting the Facebook cover photo with the advertisement, a couple hours after my review. Seem convenient. Nonetheless I have screenshots and as off January 1, 2017, at 4:00 PM they haven’t updated it from their Twitter account.
A little difficult to see the cover photo, right? Here is the Facebook Cover Photo by itself:
Let’s not forget their Twitter:
Very strange but I had the thought maybe they put the expiration of the offer in the caption of the image…nope.
Instead in previous Facebook Cover Photos Main Event Entertainment showed dates/times deals were offered.
Here are just a few:
Now, I’ve been going back-and-forth with a Mandi Sue Konrad who from what I can tell on her Facebook profile is Main Event Entertainment West Chester, OH’s Event Coordinator and has called me a ‘jerk’:
Yet when Ms. Konrad doesn’t get her way she puts the company on blasts and does not respond to when the owner responds letting her know that the “…server took the entree off your bill. If there is more that we can do to be fair with you, please call us and ask for Michael. I will be happy to speak with you.”
I am the Digital Marketing Specialist for a community bank in Ohio. Previously Digital Director for WDTN/WBDT. I specialize in WordPress - Search Engine Optimization - Social Media Strategies and above all analytics. I am a media - marketing - geek.